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A 5-step guide: What to do if your wedding venue cancels your booking?

Step 1

Immediately arrange a meeting with the venue manager:

  • Aim to set up a meeting with the venue manager within 24 hours of learning that your wedding venue has cancelled on you.
  • This will allow you to understand the circumstances surrounding your cancellation.
  • Where possible, take a copy of the contract with you to the meeting.
  • Take a note of everything discussed at the meeting.

Step 2

Ascertain whether the venue manager can provide you with an alternative similar venue or whether he has a contact that can assist:

  • Time is of the essence if a wedding venue cancels – therefore, it is worth exploring whether the venue manager has contacts in the industry that can assist you. This is a far quicker option at this stage than frantically ringing around to find an available venue.

Step 3

Start searching for another venue as soon as possible:

  • In the event of the venue manager not being able to assist you, start the search yourself. Ideally within 24-48 hours of the meeting  with the venue manager.
  • If your wedding cards have gone into print – immediately inform the designers and printers to stop press.
  • Contact any wedding suppliers you have already engaged to see if they can assist you. They quite often have been to a number of wedding venues.

Step 4

Request a refund from the management of the cancelled wedding venue:

  • You are entitled to a refund of any monies paid.
  • You can also claim compensation for the cost difference of booking a new venue at the last minute. Further, you may be able to claim any consequential losses that have resulted due to the venue cancelling on you – for example the cost to reprint new wedding cards or if your suppliers will charge an additional fee to travel to the new venue.

Step 5

In the event that the cancelled wedding venue management fails to  cooperate with you, contact The Wedding Lawyer for guidance as to how to proceed info@theweddinglawyer.co.uk