Immediately arrange a meeting with the venue manager:
- Aim to set up a meeting with the venue manager within 24 hours of learning that your wedding venue has cancelled on you.
- This will allow you to understand the circumstances surrounding your cancellation.
- Where possible, take a copy of the contract with you to the meeting.
- Take a note of everything discussed at the meeting.
Ascertain whether the venue manager can provide you with an alternative similar venue or whether he has a contact that can assist:
- Time is of the essence if a wedding venue cancels – therefore, it is worth exploring whether the venue manager has contacts in the industry that can assist you. This is a far quicker option at this stage than frantically ringing around to find an available venue.
Start searching for another venue as soon as possible:
- In the event of the venue manager not being able to assist you, start the search yourself. Ideally within 24-48 hours of the meeting with the venue manager.
- If your wedding cards have gone into print – immediately inform the designers and printers to stop press.
- Contact any wedding suppliers you have already engaged to see if they can assist you. They quite often have been to a number of wedding venues.
Request a refund from the management of the cancelled wedding venue:
- You are entitled to a refund of any monies paid.
- You can also claim compensation for the cost difference of booking a new venue at the last minute. Further, you may be able to claim any consequential losses that have resulted due to the venue cancelling on you – for example the cost to reprint new wedding cards or if your suppliers will charge an additional fee to travel to the new venue.
In the event that the cancelled wedding venue management fails to cooperate with you, contact The Wedding Lawyer for guidance as to how to proceed firstname.lastname@example.org