Complaining that you look more like the beast than the beauty on your wedding day is unlikely to be a good enough reason in the eyes of the law to provide you with consumer rights against your photographer.
However frustrating this may seem, consumer rights legislation is more focused on the ‘quality’ of your pictures rather than the aesthetics of the subject matters in the picture.
The starting point is that you should expect a reasonable quality of image from your photographer. However, where this has not happened, you can do the following:
- Contact your photographer to see whether they are able to edit the photographs to enhance the quality. A face-to-face meeting is usually more effective and shows a level of seriousness on your part.
- If the pictures are so poor that you are unable to use them, you should be able to seek a full refund. There is also a possibility that you will be entitled to claim for compensation to reflect the loss of memory of the day. In claiming compensation, it is useful to keep the amount to a realistic figure to reflect your disappointment. Any extortionate claims are likely to be unsuccessful.
- If some of the photos are good quality but the rest are missing or unusable, you will only be able to claim a partial refund.
- You may benefit from gaining an expert opinion from another photographer to comment on the quality of the photographs. This could assist in strengthening your case.
Should you require any assistance in complaining about the work of a photographer – contact firstname.lastname@example.org