So the big day has come and gone, honeymoon is over and normality has kicked in. But – when are the wedding photos going to arrive? Before entering into a photography or videography contract, it is strong advisable that you check to see how long after your big day the photos and/or videos will be ready. An effective contract will make reference to the delivery date of the photographs. Photos and videos can take up to 1 – 6 months to be ready particularly where the photographer/videographer has a busy schedule and little time to edit.   There may also be an option for you to view your photos and suggest edits to be made before the completed version is ready.

If the contract does not state how long it will take for the editing service to be completed, the general rule is that according to the Consumer Rights Act 2015, a service is to be performed within a “reasonable time”. What constitutes is a reasonable time is a question of fact. Opinions of other photographers and videographers may assist in this regard.

To ensure you get your photos and videos on time, the following tips may assist:

  1. Check the contract to see if there is mention of when the photo/video will be ready. If this is not stated in the contract, ask your photographer/videographer before confirming a booking.
  1. Following your wedding day, create diary reminders to periodically contact your photographer/videographer to monitor the progress of the editing of your pictures/videos.
  1. Where the photographer/videographer fails to deliver according to the timetable in their contract, there may well be a potential breach of contract claim against them. In the first instance you are advised to send a letter of complaint and failing a satisfactory response consider contacting a lawyer.

Should you require any further information contact:

Every couple wants their wedding day to go as smoothly as possible. However, wedding suppliers are businesses and like all businesses run the risk of going bust.

What can you do?

Step 1 – Contact details of the insolvency practitioner

Get in touch with your point of contact at the wedding supplier to understand the latest position and whether there is a risk of the company being salvaged.

Check to see if the insolvency has started.

If not, ask your point of contact to provide you with details about the receiver or insolvency practitioner dealing with the matter.

Where the supplier is a limited company – the above information maybe listed on Companies House

Where the supplier is a partnership or sole trader, this information maybe published in the insolvency section of the local newspaper or by checking the Individual Insolvency Register.

Step 2 – Submit Your Claim

Once you have the details of the receiver or insolvency company, write to them to register your claim, explaining:

  1. How much money you are owed
  2. Proof that you have paid the supplier the amount (a receipt or bank statement should be sufficient)
  3. What the money was for

It is important to remember that even if you submit a claim, there is no guarantee you will get the money back. After all there is a good chance that the supplier will have many debts that need paying off. Nevertheless, it is always worth putting in the claim as this could result in a percentage of your money being returned.

Step 3 – Claim from your credit card company

If the supplier goes bust and you have paid your supplier using a credit card , it may be possible to contact your credit card issuer for a refund on the amount you spent with the supplier. This is set out in Section 75 of the Consumer Credit Act and the credit card company can assist you with losses you have sustained between £100 and £30,000.

Step 4 – What if you have not paid using a credit card?

If you have paid using a debit card you maybe able to claim through the MasterCard and Visa Chargeback scheme provided it hasn’t been more than 120 days since paying on your debit card and making your claim.

Finally, if you have taken out wedding insurance, this may well assist in recovering any funds that have been lost.

For any further information contact

Step 1

Immediately arrange a meeting with the venue manager:

  • Aim to set up a meeting with the venue manager within 24 hours of learning that your wedding venue has cancelled on you.
  • This will allow you to understand the circumstances surrounding your cancellation.
  • Where possible, take a copy of the contract with you to the meeting.
  • Take a note of everything discussed at the meeting.

Step 2

Ascertain whether the venue manager can provide you with an alternative similar venue or whether he has a contact that can assist:

  • Time is of the essence if a wedding venue cancels – therefore, it is worth exploring whether the venue manager has contacts in the industry that can assist you. This is a far quicker option at this stage than frantically ringing around to find an available venue.

Step 3

Start searching for another venue as soon as possible:

  • In the event of the venue manager not being able to assist you, start the search yourself. Ideally within 24-48 hours of the meeting  with the venue manager.
  • If your wedding cards have gone into print – immediately inform the designers and printers to stop press.
  • Contact any wedding suppliers you have already engaged to see if they can assist you. They quite often have been to a number of wedding venues.

Step 4

Request a refund from the management of the cancelled wedding venue:

  • You are entitled to a refund of any monies paid.
  • You can also claim compensation for the cost difference of booking a new venue at the last minute. Further, you may be able to claim any consequential losses that have resulted due to the venue cancelling on you – for example the cost to reprint new wedding cards or if your suppliers will charge an additional fee to travel to the new venue.

Step 5

In the event that the cancelled wedding venue management fails to  cooperate with you, contact The Wedding Lawyer for guidance as to how to proceed

Wedding Preparations. Emotions run high. Expectations are not met. This is the perfect setting for an Eastenders episode. However, in binding two lovebirds in matrimony, it is important that other relationships remain as intact as possible. Yes, weddings can bring people together but on numerous occasions they have split people apart. Therefore, we have set out our 10 habits to prevent arguments between family and friends.

  1. It is not what you say, but how you say it.

Whilst you may not like some of the wedding ideas and suggestions by family or friends remember to control your reaction  when you are not agreement. Remember it is not what you say but the manner, tone and the words you use to communicate it.

  1. Form a committee of advisors

Any large project can benefit from a small team of advisors to assist you and your partner to sanity check ideas and plans for your big day. It is worth informally recruiting 2 or 3 trusted friends or colleagues (ideally not family) to act as a soundboard and to provide feedback on any plans/ideas you may have.

  1. List your nearest and dearest and allocate them a responsibility

Family and friends may have huge expectations when someone close to them gets married. Therefore, it is important to manage expectations as best as possible. Start off by creating a list of all the people who are close or who may communicate discontent if they are not involved on your wedding day. Then simply allocate these people with a responsibility before or on the big day. It doesn’t have to be a major role – it could be as simple as allowing them to be an usher. The aim is to make the important people feel included and enrolled on your big day.

  1. Address the elephant in the room

If you find that you have had a dispute or disagreement with a family member or friend about your wedding prep, do not ignore it. Also, avoid the silent treatment. When preparing for a wedding, every day counts and you simply cannot afford to waste planning days due to a disagreement. Aim to get to the centre of the issue as quickly as possible and find a way to resolve it.

  1. Couples come first

As you are the couple getting married, your wishes and desires must prevail over any pressures you may get from family and friends to do something in a certain way. Aim to gain clarity with your partner on how you would like to proceed with your wedding plans before taking on family members who may disagree with you. By being on “the same page” as your partner will give you the conviction and strength to stand your ground.

  1. Take regular breaks from Wedding Admin

Weddings are important but do not let them take over your life. Take breaks from planning and allow yourself to focus on our aspects of your life too. All too often, disagreements are a result of overworked and tired minds that are fixated on certain ideas associated with the big day.

  1. Create rules about guest lists from the outset

A ridiculous number of disputes arise from negotiating with family members about guest lists. From the outset, work out the maximum number of people you are looking to invite followed by setting rules about who makes the cut. Examples may include: not inviting anyone who hasn’t ever spoken to the couple, no long lost aunts and uncles or no work colleagues. By creating rules, this allows everyone to be on an equal footing. An alternative method is to provide each family member with an allocated number of guests they can invite. They are then free to invite anyone as long as they come within the allocation.

  1. Retreat from tradition and be creative

We are living in the 21st century. Your family may place pressure on you to adopt traditions and rituals. These are great but if they are likely to cause the couple to be unhappy, it is worth substituting tradition for a more modern and creative approach. E.g. putting the names of all the parents on an invitation card or forgoing a particular aspect of the traditional ceremony. Remember, a couple should be united on their approach if they decide to depart from a tradition or ritual as it is likely to be greeted with some protest from a family member.

  1. Have a leader to make the final decisions 

In the event of dispute or conflict, there needs to be a bold leader who will make the final decision in order to progress the wedding planning. This may well be the couple or a wedding planner but there needs to be someone who makes the difficult decisions to ensure disputes to not drag on.

  1. Finally, if all else fails consider getting married abroad!

It is fascinating how much simpler it can become when you decide to get married abroad. You can invite more people (knowing many will probably not attend) and a lot of your work could be outsourced to wedding planners in your host country meaning you are free to enjoy the wedding festivities leading up to the big day.

We all love a good fairy tale wedding but what if the wedding day doesn’t always end up being the fairy tale you deserve. Should you consider taking out wedding insurance?

What is wedding insurance?

Just like other insurance policies, wedding insurance covers you financially if something ruins your big day or if it has to be cancelled or delayed. It is particularly useful where you have paid a number of deposits and then realise your big day cannot go ahead.

What to consider before taking out wedding insurance?

  1. What is your wedding expenditure?

Where you have spent in the region of £100 – £30,000 using your credit card, thanks to Section 75 of the Consumer Credit Act, you should be able to claim your money back from your credit card provider. This applies to instances where a deposit has been paid.

If you have not used a credit card or spent above this amount, it maybe worth obtaining added protection by way of wedding insurance.

  1. Does your home insurance policy have provision for weddings?

Before taking out wedding insurance, check your home insurance policy, which may make provision for weddings.

  1. Are there any risk factors that could indicate the need for wedding insurance?

Weddings often get cancelled due to the death or hospitalisation of close relatives. Therefore, if you have any vulnerable relatives who could impact the progress of the wedding day if they fall ill, it may be a sensible idea to carry out a wedding insurance.

However, it is important to remember that you cannot cover a situation that you already knew about.

What is and isn’t covered in wedding insurance?

Insurance policies may differ in terms of what they do and don’t cover. However, typically they will cover:

  • Cancellation or rearrangement of a wedding or reception due to illness, accident or bereavement of a member of the main wedding party.
  • A supplier going out of business
  • Loss or damage due to accident, fire or theft to the ceremonial attire, wedding rings, outfits, gifts, flowers, wedding car and wedding stationary
  • The price to retake photographs and video
  • Legal expense
  • Personal liability

The following is usually not covered:

  • Any loss, damage, liability, cost or expense of any kind arising from an event occurring before the period of insurance or caused deliberately by your close relatives or a member of the wedding party.
  • Any loss, damage, liability, cost or expense due to wear and tear.
  • There are sometimes strict rules where theft has occurred, so you are advised to read the rules.
  • Honeymoons are not covered as standard but some providers may include these within your wedding insurance policy.

How much to cover?

You may find it useful to list all your expenses on a spreadsheet to work out the overall cost for your wedding day or reception. This will assist you when you choose the most appropriate wedding insurance cover.

How much does it cost?

Wedding insurance can range from £30.00 to more than £200?

For more information about wedding insurance contact:



Last year, The Wedding Lawyer received a record number of disputes arising from the photography and videography contracts. Disputes partly arose due to the supplier not keeping to their side of the agreement.

Whilst photography and videography contracts differ depending on supplier, here is our six-step checklist to assist you when checking your photography or videography contract.

Step 1 – Does your supplier know the venue, timings and duration of coverage?           

As the consumer, it is your responsibility to check that the contract correctly states the date, venue and timings of your photo and videography shoot. Some suppliers will indicate the time at which they arrive and leave (e.g. arrive 9am and leave at 5pm) and others will simply state how many hours they will be providing coverage for (e.g. 8 hours coverage). Remember, wedding days do not always run on time, therefore, you are advised to go through your itinerary and ensure the timings stipulated on the contract as realistic. You may find it useful to negotiate an hourly rate with the supplier in advance of your wedding day, in the event of the day over running by one or two hours. This will prevent any nasty surprise bills for overtime after the event.

Step 2 – Who owns the copyright in the photos?

Do not be alarmed when a clause in the contract states “copyright of the photographic material” belongs to the supplier. This clause is often found in photography contracts. As the consumer, you should take care with how you use photos that are taken from your wedding day by your photographer. Whilst it may be tempting to stick photos/videos onto social media sites you are advised to check with you photographer before you use such photos/videos in this way.

Step 3 – How much do you need to pay upfront?

Many photographers and videographers want to be paid the entirety of their fees in full before your big day. Whilst, this provides the supplier with security that they have got the full payment, it also means you have little bargaining power once you have departed with your hard earned money. Whilst, suppliers can set their own terms as to how and when payments are due, it is worth choosing a supplier who is willing to accept part payment prior to the big day and the balance on completion of the job. This will provide an incentive for the supplier to deliver your photos and videos in a timely fashion.

According to the UK Competition and Markets Authority – as a guide:

  1. A deposit is just to reserve the goods and services and should be no more than a small percentage of the total price.
  1. Advance payments reflect the supplier’s expenses in carrying out the contract and should leave the customer with a reasonable amount to pay on completion of the job.

Step 4 – Do you need to provide your supplier with a meal or a break?

Photographers and Videographers are usually required to be fully alert and present throughout all aspects of the wedding day. However, they are only human beings are often stipulate break times and meal arrangements in their contract. Ensure you understand what the hospitality arrangements are for the supplier and if possible ensure this is factored into the itinerary. A failure to make provision to allow your supplier to take breaks for meals could mean they end up taking it at a time when they are most needed during the course of the day. It is not unusual for a photographer and videographer to request a hot meal in their contract. If this is the case, ensure you have made provision for this with your caterer.

Step 5 – Does your supplier understand the timetable for the day?

Contracts often contain a clause along the lines of

“The supplier x will endeavour to capture all the relevant moments throughout the day as they occur. However, some unforeseen moments might not be captured”

To minimise the risk of not capturing a special moment, ensure you have given your supplier a full briefing as close to the day as possible. This should also be supplemented with a printed timetable so there is no confusion as to where the photo and video team should be on the day.

Step 6 – Do you know when the final photos and videos will be delivered?

An often-disputed point is that a videographer or photographer is taking too long to deliver the photos or videos. Carefully check each clause of the contract to see that it mentions how long it will take the supplier is likely to deliver the final version of the photos and videos. Should this not be included in the contract, ensure you get written confirmation about how long this is likely to take.

Step 7 – Is there more than one photographer or videographer?

Both the bride and groom have wanted to instruct their own photographer and videographer on a separate basis to cover the wedding day. If this is the case, check the contract to ensure there are no limitations to allowing this. Some suppliers include a exclusivity clause which states “no other professional photography crew will be hired to cover the same event”.

Step 8 – Do you understand the cancellation clause in the contract?

Unfortunately, there are times where wedding days cannot go ahead, therefore ensure you are clear of what your financial liability is when you have to cancel a booking with a photographer or videographer. Remember, wedding insurance is always a good idea to protect you to cover any expenses in the event of cancellation.

If the photographer or videographer cancels the booking, check to ensure you are clear on your rights. The supplier should provide an alternative supplier of the same quality and experience or a full refund.

Should you need assistance with reviewing a contract or dealing with dispute, please contact

Before we begin, it is important to stress how important it is for you to make sure there is a contract in place between you and your wedding supplier. Irrespective of how well you may know your supplier, a written agreement is crucial as it will ensure both you and your supplier are clear on the obligations that need to be met prior, during and after the big day.

It is advisable to insist on a contract being given to you and to ensure you understand each of the terms before signing it. Once you have signed the contract, make sure you keep all your supplier contracts somewhere safe, so you can refer to it should you need to.

4 important things to look out for before signing a contract:

Contracts will vary depending on who the supplier is. However, here are our recommendations on what to look out for prior to signing a contract:

  1. Length of the contract – contracts vary in length depending on the services being supplied. Whilst there is no general rule as to how long a contract should be, if you are given a contract that is no longer than a page or two, particularly where the value of the contract is considerable (i.e. the price you are paying for the services), carefully check to ensure there is nothing of real importance left out.
  1. When reading the contract, ask yourself the following questions:
  • Are the names of the parties correct?
  • Is the venue(s) and date(s) correct?
  • Has the supplier listed in sufficient detail exactly what services they will be supplying?
  • Is there clear guidance as to what time the supplier should arrive and finish?
  • Does the contract state who will be the point of contact in the provision of the services and if so, what the best contact number is for the point of contact?
  • Has the supplier clearly stated how much the total amount will be for the services? If so, does the price include VAT?
  • Is there clear guidance as to when the deposits and balance of payment is due? Quite often, there will be an option to pay in instalments, if this is the case, are you sure you can pay on the dates provided?
  • Is there guidance as to what the penalties are if the wedding day overruns and doesn’t comply with agreed timings?
  • Is there guidance on what happens in the event of you having to cancel the booking?
  • If your wedding supplier is attending the ceremony or reception, have they stipulated any requirements they may require on the day? E.g. a meal, certain number of rest breaks, accommodation. If so, are you in a position to make provision for this?
  • Is there a provision for what happens in the event of your chosen supplier not being able to attend your event? Can the supplier substitute the services? If so, would the substitution be to someone of the same or higher quality?
  • Is there a requirement that you carry out a wedding insurance in the event of cancellation?
  1. Cancellation issues

There are times when due to unforeseen circumstances wedding days have to be cancelled. A well drafted supply contract should include guidance as to what happens in the event of cancellation and what the financial implications are for both the consumer and supplier. In other words, what refund will you receive if you cancel and what penalty the supplier will pay if they cancel. Quite often, the closer the cancellation is to the date of the wedding, the less of a refund you are likely to receive. Similarly, it is important to be clear on what the supplier will give you if they cancel. Unfortunately some supplier contracts leave fail to mention what will happen in the event of them cancelling, therefore, it is important you check this before signing.

4.    If you are not clear, do not commit

Contracts are there to protect you as a consumer but are also there to protect the business interests of the wedding supplier. Therefore, it is just as important that you are able to meet each of the contractual obligations as it is for your supplier. Before signing the supplier contract, ensure you can meet each of your obligations. If you feel, you need more information or clarity about your obligations, you are encouraged to obtain these first before signing anything. For example, prior to signing a catering contract, you may need to obtain information about the venue (e.g. the kitchen specification or loading points). Ensure you have all the information you need from your other suppliers before you sign the agreement in case you find you are unable to commit.

Should you require any guidance on interpreting or analysing a supplier contract, contact

Weddings are expensive. Compared to many other investments you may make in your lifetime, few are as short lived as your Wedding Day. Couples may end up spending between £20,000 to £100,000 on their wedding day, months of planning with all of it to be completed within 12 to 14 hours. Decreasing your wedding spend and obtaining maximum value for your wedding day is the aim and here is our 10 step negotiating strategy to put you in a position of strength.

  1. Preparation, Preparation, Preparation – Preparation is the cornerstone to any negotiation process. Sit down with your partner and/or family and clarify what your objectives are for the negotiation. There key questions you should consider discussing are:
  1. What is your price range – upper and lower limits?
  2. What service(s) are you expecting from the supplier- before, during and after your wedding day?
  3. What are your payment terms, which assist your budget and cash flow?
  4. What factors are important to you?
  5. What are you prepared to compromise on and what is non-negotiable?
  6. Whether the service the supplier is supplying is critical for your wedding day?
  7. Be clear on what your preferred outcome would be?
  1. Research actual costs – You have an increased chance of negotiating costs with your supplier if you have clarity on the actual costs of the service your supplier is offering. Whilst this is not always easy to figure out, carrying out some basic market research could assist. When it comes to weddings, experience has taught us that suppliers have a tendency to mark up their prices with a premium. By figuring out the actual cost to your supplier for the services, you will gain an appreciation of the likely mark up price on the services. In turn you will gain an understanding of your margins for negotiation.
  1. Clear Communication is Critical – Adopting a clear line of communication is extremely important when engaging a wedding supplier to avoid any confusion or miscommunication when negotiating.
    1. As a couple or as a family, nominate a   spokesperson who should be the only person communicating with the supplier.
    2. Be polite, courteous and look for ways to build a rapport with your potential supplier. It is far more effective to negotiate a discount if you have demonstrated your ability to be personable as well as professional with your supplier.
    3. Any communication, however, long or short it maybe should be documented in writing and sent to the supplier. For example, even a five minute telephone conversation should be followed up by an email to the supplier along the lines of

“Dear Supplier x,


Thank you for your time on the phone a few minutes ago, just to confirm we discussed/spoke about:




I look forward to speaking with you in the near future. In the meantime, should you have any queries, please do not hesitate to contact me.


Kind regards


Your name

  1. The “Rule of Three” – As a minimum, aim to approach three suppliers who provide the same services as your target supplier and obtain a like for like quote. The wedding industry is competitive and suppliers maybe tempted to offer a price reduction if they know you have researched the market.
  1. Consider transferring as much business to one supplier- The theory behind this strategy is “the more you order, the lower the price”. For example, it maybe the case that your photographer can also offer videography services, your DJ can also offer additional entertainment services, your caterer can also offer bar services. If you can keep your suppliers to a minimum by providing more business to a select few, you not only make life easier for your from a management perspective but you open the possibility of being able to negotiate on price.
  1. Have your deposit ready – cash flow can be as important to a supplier as it is to a consumer. Further, whilst it maybe your dream wedding day, suppliers are running a business and are looking to get paid. Therefore, a way in which you could leverage with a supplier is to be willing to make a larger deposit than they are requesting. The theory behind the strategy is “the higher you go, the more your negotiating power is on the overall rate”. We remind consumers to carry out their due diligence before putting down a deposit.
  1. Don’t accept the first offer – Yes, you maybe talking to your first choice supplier but avoid accepting the first offer that is provided to you. Consider making a counter offer or ask them to get back to you with a better price. Patience and persistence can pay dividends in a competitive wedding industry.
  1. Reign in your enthusiasm – It is often said that the better deal goes to the person who wants it the least, or at least appears to want it the least. Aim to have a backup supplier who can provide the same service which will allow you to walk away should negotiations lend themselves to deadlock. Don’t be afraid to walk away. There will always be more than one supplier who can offer the services you require.
  2. Think creatively – Your target supplier may refuse to budge of price despite your best attempts to negotiate. Consequently, you may need to think creatively about what else you could get from your supplier to add value to your wedding. For example, a caterer maybe less willing to give you a discount but maybe willing to throw in an additional dish to the menu. Don’t be afraid to express your creativity in a bid to get better value.
  1. Find ways to provide value to the supplier – Consider ways in which you could help your supplier advertise their goods or services to your weddings guests as a way to negotiate on price. For example, you could offer the supplier an option to display their business cards on the dining tables at the reception or if you have a wedding website, you could offer to have a link to your supplier’s website from your website.

For assistance in contract negotiation contact:


One of the most difficult aspects of organising a wedding is to keep the wedding costs under control. Here are 10 tips to assist you in keeping your expenditure in check:

  1. Wedding caterers often take the lion’s share of your overall wedding budget. Instead of offering your guests canapés during the drinks reception, starters, mains and dessert, you may consider having a slightly longer drinks reception with more canapés. You could then skip the starters and go straight to mains and dessert.
  1. Find a venue that allows you to bring your caterers. Unfortunately many venues require you to use their list of preferred caterers. The problem with this is that these preferred caterers often charge more than independent, non-venue affiliated caterers.
  1. Carefully managing your bar tab can also assist in keeping your overall wedding spend under control. Adopting a limited drinks menu – i.e. only offering 2 spirits, 2 wines and a beer option is perfectly acceptable. In the alternative creating your own personalised wedding punch/cocktail to replace a spirit option can also be an inexpensive way to keep your costs low. Finally investing in entertainment through the course of the evening is a way to distract guests away from the bar which in turn can assist in keeping your spend down.
  1. The payment method and payment schedule by which you pay a supplier could also assist in negotiating prices for your consumer. Paying part of your contract price in cash and some by bank transfer could provide you will some scope to negotiate down the price.
  1. There is often scope for a couple to negotiate down with a supplier if you simply just asked. It isn’t uncommon for a supplier to have a margin in which they can negotiate provided you put forward a polite request. If you don’t ask, you don’t get and you have nothing to lose.
  1. The concept of plus ones can sometimes be a sensitive issue when it comes to inviting your friends and their partners. You are advised to make it clear that invited guests are only those named on the invitation. Being ruthless and honest with yourself about how much you value the presence of a plus one maybe a useful exercise in keeping the overall guest list under control.
  1. Don’t be afraid to splash out on artificial merchandise. The truth is that very few people will be able to tell the difference and even if they can – who cares! Whether it artificial flowers, jewellery or designer dresses if it means making a saving – why not consider it?
  1. Weekday and Sunday evening weddings are growing in popularity and it is easy to see why. With up to a third being knocked off the final price of the venue and supplier costs, it may make sense to give some serious thought to when you decide to have your wedding. Further, weddings in Autumn and Winter seasons can result in cheaper hiring costs.
  1. Ditch expensive invitations. It is possible to use social media platforms to your advantage when inviting guests. Creating a quirky video invite and sending the link to guests could be just as impressive compared to the traditional paper based invites.
  1. Lets face it – you will only wear your wedding outfits once, so why end up spending thousands on it. With more companies operating a hire scheme, why not consider hiring your wedding outfits for the big day. This is a far more effective way to look amazing at a reasonable cost. 

For more information on keeping your wedding costs down or assistance with any of your wedding legal requirements: contact:

In our blog “3 easy ways to carrying out your own supplier due diligencewe emphasised the importance of obtaining at least three independent supplier references as one of the three ways to carry out your own supplier due diligence.

Who is a referee?

A referee will be someone who is a previous client to your potential supplier. Therefore, the referee would have used the services of the supplier so as to be in a position to evaluate the services they received.

What is the purpose of obtaining a reference?

To ensure your wedding supplier can deliver to the standard that you expect for your wedding day. To obtain as much information as possible about the supplier so you can make an informed choice as to whether you should sign a contract and pay a deposit.

How to obtain a reference?

Ideally obtain the phone number of a referee who used your potential supplier but failing this an email address will suffice. The aim is for your to make direct contact with the referee without interference from anyone else.

15 questions to ask a referee?

General questions:

  1. When did you last use the supplier?
  2. What was the nature of the event?
  3. How many guests did you have at your event?
  4. How easy was it to work with the supplier during the lead up to your event?
  5. What were the supplier’s strengths and weaknesses in assisting you with the preparation for your event?
  6. Did the supplier meet deadlines and attend/set up at your event at the time stipulated?
  7. How well did the supplier interact with the other suppliers when setting up for the event?
  8. How well did the supplier interact with guests who attended the event?
  9. Did the supplier meet your expectations?
  10. If yes, how? If no, where did the supplier fall short?
  11. How was the supplier’s interaction with you after the event? Was there any communication or correspondence? Were there any delays in delivery of products (e.g. if your supplier is a photographer or videographer)?
  12. Were there any unexpected payments that the supplier requested to be made?
  13. Do you feel you received value for money in using the supplier?
  14. Would you recommend we use the supplier for our event?
  15. Is there anything else we should know about the supplier that you would like to add?